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Frequently Asked Questions
Find answers about GlowPure, our pharmacist-guided approach, products, shipping, returns, and more.
About GlowPure
GlowPure is a pharmacist-guided wellness company founded in Delray Beach, Florida. We combine practical, evidence-based health education with carefully selected supplements and wellness products to help make everyday health decisions a little clearer.
Our educational articles, guides, and downloadable resources are written by licensed pharmacist Eddie Khoriaty, BPharm, R.Ph., C.Ph., who brings more than 30 years of pharmacy experience to GlowPure.
Meet Your Pharmacist
Eddie Khoriaty, BPharm, R.Ph., C.Ph.
Senior Director of Pharmacy Services
Licensed pharmacist
Active pharmacist licenses
Hospital, retail, clinical & veterinary pharmacy
Practical, pharmacist-written health education
Products, Ingredients & Quality
Where are GILA supplements by GlowPure made?
All GILA supplements are manufactured in the United States by established supplement manufacturers. Manufacturing certifications and testing practices may vary by product, so please refer to the individual product page and label for product-specific information.
Are GILA supplements by GlowPure third-party tested?
Yes. All GILA supplements are third-party tested as part of the quality-control process. The specific testing performed may vary by product.
Where can I find the complete ingredient list?
Each product page includes supplement facts, serving information, and ingredient details. You can also review the Supplement Facts panel on the product label before using the supplement.
Are GILA Supplements FDA approved?
Dietary supplements are not approved by the FDA in the same way prescription and over-the-counter medications are. Supplement manufacturers are responsible for following applicable FDA regulations and current Good Manufacturing Practices.
Are your products vegan, non-GMO, gluten-free, or allergen-free?
These features vary by product. Please check the individual product page and label for the most accurate information. If you have a specific dietary restriction or allergy, contact us before ordering and we will help you review the product information.
Where can I find dosage and usage directions?
Suggested use is listed on each product page and product label. Do not exceed the recommended amount unless instructed by a qualified healthcare professional.
How should I store my supplements?
Follow any storage instructions printed on the product label. Unless otherwise stated, supplements should generally be kept tightly closed in a cool, dry place away from excess heat, moisture, and direct sunlight.
Where can I find the ingredients and directions for a skincare product?
Each skincare product page includes its ingredient list and directions for use. Always review the product information before use and follow any instructions or warnings provided on the packaging.
Are GlowPure skincare products suitable for every skin type?
Skin can respond differently to individual ingredients and formulations. Review the ingredient list carefully, especially if you have sensitive skin or known allergies. Consider testing a small area first, and discontinue use if irritation occurs.
Choosing & Using Supplements
How do I know which supplement is right for me?
Start with your individual wellness goals, dietary needs, medications, and health history. Review the product description and Supplement Facts before deciding. You can also use our Wellness Match quiz for general guidance or submit a question to Pharmacist Eddie.
Can I take more than one GILA supplement at the same time?
Some supplements can be used together, but it is important to compare their ingredient lists and avoid unintentionally taking too much of the same vitamin, mineral, or other ingredient. If you take medications or have a health condition, check with your pharmacist or healthcare provider first.
Can supplements interact with prescription or over-the-counter medications?
Yes. Some vitamins, minerals, and herbal ingredients can affect how medications work or increase the risk of side effects. Share a complete list of your medications and supplements with your pharmacist or healthcare provider before starting something new.
Should I take my supplements with food?
It depends on the supplement. Some ingredients are better absorbed with food, while others may have specific directions. Follow the suggested-use instructions on the product label unless your healthcare provider recommends otherwise.
How long does it take for a supplement to work?
Results vary depending on the supplement, your health needs, and how consistently you take it. Some effects may be noticed relatively quickly, while nutritional or longer-term wellness benefits can take several weeks or more. Do not take more than the recommended amount in an attempt to get faster results.
Can supplements replace a healthy diet or prescribed medication?
No. Supplements are intended to complement a healthy lifestyle, not replace a balanced diet or medications prescribed by your healthcare provider. Do not stop or change a medication without speaking with the healthcare professional who manages it.
Who should speak with a healthcare provider before taking a supplement?
Check with a qualified healthcare professional before starting a supplement if you take medications, have a medical condition, are pregnant or breastfeeding, are preparing for surgery, or are purchasing a supplement for a child.
Orders, Discounts & Payment
Do you offer quantity discounts?
Yes. Save 20% when you purchase two eligible GILA supplements and 30% when you purchase three or more eligible products. Your discount will be reflected in your cart or at checkout. Does not apply to skincare products.
Do you offer a subscription service?
At this time, we do not offer recurring supplement subscriptions. Our quantity discounts allow you to save when purchasing more than one product without committing to automatic deliveries.
Can I use more than one discount or promotional code?
Discount eligibility and whether offers can be combined may vary. Any applicable discounts will be shown in your cart or at checkout before you complete your purchase.
What payment methods do you accept?
Available payment methods are displayed during checkout. Options may vary depending on your device, location, and the payment services currently available through our store.
Is it safe to order from the GlowPure website?
Yes. Our website uses SSL encryption to help protect your personal and payment information. Payments are processed through secure payment providers, and GlowPure does not receive your complete credit card number.
Will I receive confirmation after placing an order?
Yes. An order confirmation will be sent to the email address you provide at checkout. If you do not see it, check your spam or promotions folder and confirm that you entered your email address correctly.
Can I change or cancel an order after placing it?
Contact us as soon as possible at contact@myglowpure.com. We will do our best to help, but orders that have already entered processing or shipped may not be changed or canceled.
Will I be charged sales tax?
Dietary supplements are generally not subject to sales tax. Skincare and other non-supplement products may be taxable depending on the delivery address. Any applicable tax will be calculated and displayed at checkout before you complete your purchase.
Do GlowPure discounts apply to Fullscript dispensary orders?
No. Purchases made through our Fullscript dispensary are processed separately and are subject to Fullscript’s pricing, promotions, shipping, and return policies. GlowPure store discounts do not apply to Fullscript purchases unless specifically stated.
Shipping & Delivery
Do you offer free shipping?
Yes. GlowPure offers free standard shipping on every order shipped within the United States. There is no minimum purchase requirement.
Where does GlowPure ship?
We currently ship only to addresses within the United States. International shipping is not available at this time.
How quickly will my order ship?
Orders typically ship within two to three business days. Business days do not include weekends or holidays. During especially busy periods, processing may take a little longer.
How will my order be shipped?
Orders are generally shipped using USPS Ground Advantage. The shipping method or carrier may occasionally vary depending on the product, fulfillment location, and delivery address.
How long will delivery take?
Delivery time begins after your order has been processed and accepted by the carrier. Transit times vary based on the destination, carrier conditions, weather, holidays, and other circumstances outside GlowPure’s control.
Will all the products in my order arrive together?
Not necessarily. Products may be shipped from different fulfillment locations, so an order containing multiple items may arrive in separate packages. You will not be charged additional shipping, and each package may have its own tracking information.
Will I receive tracking information?
Yes. Tracking information will be emailed to you when your order ships. If your order is sent in more than one package, you may receive a separate shipping confirmation and tracking number for each package.
Can I change my shipping address after placing an order?
Contact us as soon as possible at contact@myglowpure.com. We will do our best to help, but an address cannot be changed once an order has entered processing or been transferred to the carrier.
What should I do if my order is delayed, damaged, or missing?
First, review the tracking information for the latest delivery update. If your package is damaged, significantly delayed, or appears to be missing, contact us at contact@myglowpure.com with your order number so we can help investigate.
Returns & Refunds
What is GlowPure’s return policy?
If you are not completely satisfied with your purchase, you may request a return within 90 days of receiving your order. Contact us before sending anything back so we can provide the appropriate return instructions.
How do I start a return?
Email contact@myglowpure.com with your name, order number, and the item you would like to return. Once your return request has been reviewed, we will send you a return shipping label and instructions. Items returned without contacting us first may not be accepted.
What should I do if an item arrives damaged, defective, or incorrect?
Inspect your order when it arrives and contact us promptly if an item is damaged, defective, or different from what you ordered. Include your order number and, if possible, photographs showing the problem so we can evaluate the issue and make it right.
Do you offer exchanges?
We do not process direct exchanges. The fastest option is to return the original item and place a separate order for the item you would prefer.
When will I receive my refund?
We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to post the refund to your account.
What should I do if my approved refund has not appeared?
If more than 15 business days have passed since your refund was approved, contact us at contact@myglowpure.com with your order information so we can help.
Do GlowPure’s return policies apply to Fullscript purchases?
No. Orders placed through our Fullscript dispensary are processed separately and are subject to Fullscript’s return and refund policies.
Can I change my shipping address after placing an order?
Contact us as soon as possible at contact@myglowpure.com. We will do our best to help, but an address cannot be changed once an order has entered processing or been transferred to the carrier.
What should I do if my order is delayed, damaged, or missing?
First, review the tracking information for the latest delivery update. If your package is damaged, significantly delayed, or appears to be missing, contact us at contact@myglowpure.com with your order number so we can help investigate.
Still Have a Question?
Can’t find what you’re looking for? Contact us for help with an order, or ask Pharmacist Eddie a general question about supplements, medications, and wellness.